Privacy Policy

1. Introduction

ANVO ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call analytics platform designed for debt collection agencies and financial services companies.

2. Information We Collect

2.1 Call Data and Audio Content

Our primary service involves analyzing call recordings and related data to provide compliance monitoring and performance insights. This includes:

• Audio recordings of customer service and collection calls
• Call transcripts generated through our AI transcription service
• Call metadata (duration, timestamps, participant information)
• Conversation analytics and compliance scoring results

2.2 Account and Business Information

• Business contact information (company name, address, phone numbers)
• User account details (names, email addresses, job titles)
• Billing and payment information
• Technical configuration and integration settings

2.3 Usage and Technical Data

• Platform usage statistics and interaction logs
• Device and browser information
• IP addresses and network connection data
• Performance metrics and error reports

3. How We Use Your Information

We use the collected information for the following business purposes:

• Providing call analytics, compliance monitoring, and performance insights
• Training and improving our AI models for better accuracy and relevance
• Ensuring platform security and preventing unauthorized access
• Customer support and technical assistance
• Billing, account management, and service communications
• Legal compliance with applicable regulations (FDCPA, TCPA, etc.)

4. Data Security and Storage

4.1 Security Measures

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission and storage
• Role-based access controls and multi-factor authentication
• Regular security audits and penetration testing
• SOC 2 Type II compliance and ongoing monitoring

4.2 Data Location and Retention

Your data is stored securely within your designated geographic region and retained according to your business requirements and applicable legal obligations. Call recordings and analysis results are typically retained for the duration specified in your service agreement.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information or call data to third parties except in the following limited circumstances:

• With your explicit consent or at your direction
• To trusted service providers who assist in platform operations (under strict confidentiality agreements)
• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users
• In connection with a business transaction (merger, acquisition, etc.)

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and review your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal and contractual obligations)
• Opt-out of certain data processing activities
• Data portability and the right to receive your information in a structured format

7. Regulatory Compliance

ANVO is designed to help our clients maintain compliance with financial services regulations. Our platform supports compliance with:

• Fair Debt Collection Practices Act (FDCPA)
• Telephone Consumer Protection Act (TCPA)
• Consumer Financial Protection Bureau (CFPB) requirements
• State and local debt collection regulations
• GDPR for European data subjects
• CCPA for California residents

8. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through email or prominent notices on our platform. Your continued use of ANVO after such modifications constitutes acceptance of the updated Privacy Policy.